The following information has been received from East Surrey Clinical Commissioning Group to inform patients about changes to Out of Hours services:
Improving your local out of hours NHS services
The local NHS is improving the services you can use when your usual GP practice is closed.
East Surrey has an out of hours service that provides access to a GP or nurse outside of normal practice hours. To make sure that you fully benefit from this service and to make it as convenient as possible, from Tuesday 8 July the out of hours service will move from Caterham Dene Hospital back to East Surrey Hospital. The East Surrey Hospital site offers a much more central location and good facilities such as extensive parking and better public transport links.
There are also advantages to being located within the hospital. The out of hours service will be able to make sure you can access hospital emergency services if you need to.
To contact the service if you or a loved one needs medical help and your GP surgery is shut, you should first call NHS 111 – by dialling 111.
You will speak to one of the trained advisers who will assess your symptoms. If they decide that you need to see or speak to a nurse or GP, they will direct you to the East Surrey out of hours service. The service operates between Monday and Friday from 6.30pm to 8am, and over the weekend from Friday evening (6.30pm) to Monday morning (8am). During any public holidays, the service is available 24 hours.
What does this mean for me?
If you need medical assistance when your GP practice is closed and it is not a 999 emergency, you will only need to dial 111 to get the help you need from the most appropriate healthcare professional. If you are told by NHS 111 you should visit the East Surrey out of hours service, it will be easier for you to get to and you will receive the best possible care.
What is the difference between calling NHS 111 and 999?
You can dial 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.