DO NOT ENTER THE SURGERY IF YOU ARE SUFFERING FROM A FEVER, COUGH, SHORTNESS OF BREATH. RETURN HOME AND CALL THE SURGERY
You will be aware of the news about the Coronavirus. If you are suffering with a fever, cough, or shortness of breath, please DO NOT attend your Doctor’s surgery. Please contact the surgery by telephone, and a telephone consultation will be arranged with the Doctor.
As a Surgery, we will do our best to keep our patients and staff safe and avoid the spread of infection. To achieve this, please be aware of the following:
Patients telephoning our surgeries will be triaged by a member of staff. Please be prepared to give sufficient information about the reason for your appointment. If information is not provided, we will not be able to book you an appointment
Please do not touch surfaces, counters, or banisters due to the risk of infection.
You may be asked to stand a little further back at the counter or behind a taped line
Sanitisers and wipes will be made available where possible. Please make use of these before using the touchscreen.
Please make appointments by telephone, rather than face to face, where possible.
Please only attend the surgery if you have a booked appointment.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. The risk to the general public is moderate.
If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now or get assessed online at https://111.nhs.uk/service/covid-19 if you've been:
• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• to Iran
• to specific towns in the Lombardy and Veneto regions of Northern Italy
• to Daegu or Cheongdo in South Korea
• in close contact with someone with confirmed coronavirus
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people
More information can be found on our news page or by visiting nhs.uk
Welcome to Whyteleafe Surgery Online
We are a small team and aim to provide the highest standards of modern practice whilst remaining friendly and efficient.
We aim to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
As well as a source of information about our practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.
Please use the link on the right "Out of Hours & Emergency" for details of how to contact the Out of Hours Service if you need to consult a doctor urgently when the Surgery is closed.
Disabled Access - our premises, including the patients' toilet, are accessible to patients in wheelchairs.
In line with government requirements all patients at this practice are allocated a named accountable GP who will be responsible for you care at the practice. This does not prevent you from making appointments to see any of the other GPs. If you wish to know who your named GP is please contact reception . If you have a preference for a particular named GP the practice will make reasonable efforts to accommodate this request.
Care Quality Commission
We were inspected by the CQC on 12 January 2017 and are pleased to announce we have been rated as 'Good'. You can view the full report, published on 6 March 2017 by clicking the link above.
Patient Online Access
All patients over 16 can register for our On-line Services by using Patient Access. Currently these services are:
- On-line booking of appointments
- On-line requests for repeat prescriptions
Patients who have registered for these services will also be able to view certain aspects of their clinical record. If you would like to register for this service please visit the surgery and provide two forms of identification. One with a photograph ie passport or full driving licence and one proof of address ie council tax bill or bank statement. Other forms of ID are also acceptable - please contact us for the full list.
Accessible Information Standard - If you would like to receive information from us in an alternative format eg large print or easy read, or if you need help communicating with us, for example because you use British Sign Language, please let us know.
Visit www.iwantgreatcare.org to leave comments about the service you receive at Whyteleafe Surgery
(Site updated 23/03/2020)