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For extra GP services please see tab on the right #HelpMyNHS.

Local residents can get quick healthcare advice on how to deal with illness or injury by dialling 111, when it’s not a 999 emergency. The service is available 24 hours a day, seven days a week, 365 days a year and is free from landlines and mobiles. Callers can also get information on local health services and advice on illnesses and injuries.


NHS 111 is free and available 24 hours a day, 7 days a week for anyone who needs urgent health advice by dialling 1-1-1.


There also are a range of services that patients with less serious conditions can access, including:


-       Pharmacies – for advice on common health problems such as coughs, colds, aches and pains, and how to use your medicines


-       GPs – for a wide range of health advice and some minor surgery


-       Minor Injuries Unit at Caterham Dene Hospital for people aged 18 and over, open from 9am to 8pm, 7 days a week for:


  • Cuts and grazes
  • Sprains and strains
  • Broken bones (fractures)
  • Bites and stings
  • Infected wounds
  • Eye problems, such as infections or scratches
  • Sports injuries
  • Minor burns and scalds


-       Mental health – in times of crisis or distress please call: 0300 456 83 42. There is a SMS texting facility for people who are deaf or hard of hearing: 07717 98 90 24


Community information - This will help signpost support in the community, go to:-

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. The NHS would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help provide a full picture. This will allow the NHS to compare the care you received in one area against the care you received in another, so it can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the NHS leaflet “How information about you helps us to provide better care”

On-line booking

In response to patient requests, blood tests, INR tests and a few GP appointments are now available to book on-line.  Patients are required to register to use the system and need to bring photographic ID and proof of their address into reception. Details of acceptable ID can be obtained by asking at reception. The software can also be used to order repeat medication but is only available for patients aged over 16.

How to see a Doctor

blue_calendar_2011We operate an appointment system with ten minute appointment slots. Routine appointments can be made 4 weeks in advance.  For urgent appointments you are requested to phone the surgery at 8.30am for that morning or phone after 2.00pm if you wish to see a doctor that afternoon. You may well be asked the reason for your appointment.

Telephone consultations are also available, but are at the discretion of a doctor, these are allocated like face to face consultations so please remember to be free to answer the call as it is very difficult for the doctors to keep trying to call back during their surgery if they cannot get though the first time.

If you wish to see a specific practitioner, please ask the receptionist at the time of booking your appointment and we will try to accommodate your request.

in order to help with the enormous demand in general practice we are asking for your assistance in making the practice run more smoothly. You don’t always need to see a doctor and in order for the reception staff to direct your call appropriately and for the doctors to help assess the urgency of your request the reception staff have been instructed to ask you for the reason for your appointment, don’t worry they are all bound by the NHS rules on confidentiality. 

If you are still not happy with this that’s ok, however, it may mean we will not be able to offer you the most appropriate appointment at the earliest opportunity.

Extended Hours Access

In line with Government policy and in response to requests from some patients in our recent practice survey, we will be offering routine appoinments with a GP one evening a week (usually on a Monday) from 6.30pm to 7.30pm.  These appointments are intended for patients who work traditional "office hours" and find it difficult to attend during the day.  The service provided in the evenings is limited to pre-book GP appointments - any emergency or urgent requirements to see a doctor will still be dealt with through the "out of hours" arrangements and you should call 111 after 6.30pm.

There are also GP appointments available by APPOINTMENT ONLY at Caterham Dene Hospital between 4pm - 8pm Monday to Friday ad 10am-2pm at the weekend.

Registered patients can book appointments through their own practice in the usual way during normal opening hours.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website