NEWS ABOUT THE SURGERY
From 1st October Whyteleafe Surgery will be joining Warlingham Green and Chaldon Road Surgeries as one group practice.
All three surgeries have already been co-operating closely as part of East Surrey CCG for some time and they will all continue functioning in the same way as currently from their existing locations with their current telephone numbers. Patients will not see any change to their day to day care and will continue seeing the same doctors and nurses as previously. There will be no change to your hospital treatments and appointments.
The change will however, allow the group of doctors to work more closely together to provide cover at times of absence. It will also mean that the doctors and their patients will benefit from extended specialist GP knowledge within the group and receive more services including minor surgery, coils and implants, ultrasound scans, ambulatory blood pressure and ECGs and ophthalmology appointments all delivered locally.
The surgeries will also be able to pool administrative functions including management of medical records and clinical correspondence, IT services and telephony, amongst others. These efficiencies will allow us to continue providing excellent services at a time of general constraints within the NHS.
The only change you may notice will be that some of the correspondence will have the address of Warlingham Green on it instead of Whyteleafe Surgery. This is because Warlingham Green is the lead practice of the group and as such is listed as the contact address for the surgery.
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GP Services at Caterham Dene
You will only be able to see a GP at Caterham Dene by making an appointment in advance which we can book for you. GP services will be available at the Dene as follows
Monday to Friday 4pm - 8pm
Saturday and Sunday 10am-2pm
The minor injuries unit remains a walk-in service.
New Messaging Service
Our text messaging service is changing. If you book an appointment more than a week in advance you will now NOT get a confirmation straight away but it will be sent one week before the appointments and a reminder message will now be sent the day before.
We can now send more detailed messages to smartphones regarding results and the need to book routine appointments etc but if you wish to opt out of this service please contact reception.
National Diabetes Audit
The practice will be taking part n this important audit in June - for more information please click this link National Diabetes Audit June 17.
On-line appointment booking - please register with photo ID at reception
Following requests from patients during our last patient survey, blood tests, INR monitoring and a limited number of GP appointments can now be booked on-line. To use the service you are required to bring photographic ID (for example a passport or photo driving licence) and proof of where you live in to reception. A full list of acceptable ID is available on request. You will then be issued with a letter which includes log-in details. Repeat medication can also be ordered via the new software.
Collection of Prescriptions on Behalf of Someone Else
We have been advised that due to confidentiality issues repeat prescriptions for a friend or relative can in future only be collected from the GP surgery if the patient has given explicit consent to the practice for the person to collect the prescription. Confirmation of the patient’s name, address and Date of Birth will be required at the time of collection.
Accessible Information Standard
If you would like to receive information from us in an alternative format eg large print or easy read, or if you need help communicating with us, for example because you use British Sign Language, please let us know.
Please let us know if you wish to receive appointment reminders
NHS Information Sharing
Please use the tab on the right to access a message from NHS England regarding the General Practice Extraction Service
East Surrey CCG Patient Newsletter
Please click the link below
East Surrey CCG December Newsletter