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For extra GP services please see tab on the right #HelpMyNHS.

Local residents can get quick healthcare advice on how to deal with illness or injury by dialling 111, when it’s not a 999 emergency. The service is available 24 hours a day, seven days a week, 365 days a year and is free from landlines and mobiles. Callers can also get information on local health services and advice on illnesses and injuries.


NHS 111 is free and available 24 hours a day, 7 days a week for anyone who needs urgent health advice by dialling 1-1-1.


There also are a range of services that patients with less serious conditions can access, including:


-       Pharmacies – for advice on common health problems such as coughs, colds, aches and pains, and how to use your medicines


-       GPs – for a wide range of health advice and some minor surgery


-       Minor Injuries Unit at Caterham Dene Hospital for people aged 18 and over, open from 9am to 8pm, 7 days a week for:


  • Cuts and grazes
  • Sprains and strains
  • Broken bones (fractures)
  • Bites and stings
  • Infected wounds
  • Eye problems, such as infections or scratches
  • Sports injuries
  • Minor burns and scalds


-       Mental health – in times of crisis or distress please call: 0300 456 83 42. There is a SMS texting facility for people who are deaf or hard of hearing: 07717 98 90 24


Community information - This will help signpost support in the community, go to:-

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. The NHS would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help provide a full picture. This will allow the NHS to compare the care you received in one area against the care you received in another, so it can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the NHS leaflet “How information about you helps us to provide better care”

Out of Hours Changes

The following information has been received from East Surrey Clinical Commissioning Group to inform patients about changes to Out of Hours services:

Improving your local out of hours NHS services

The local NHS is improving the services you can use when your usual GP practice is closed.

East Surrey has an out of hours service that provides access to a GP or nurse outside of normal practice hours. To make sure that you fully benefit from this service and to make it as convenient as possible, from Tuesday 8 July the out of hours service will move from Caterham Dene Hospital back to East Surrey Hospital. The East Surrey Hospital site offers a much more central location and good facilities such as extensive parking and better public transport links.

There are also advantages to being located within the hospital. The out of hours service will be able to make sure you can access hospital emergency services if you need to. 

To contact the service if you or a loved one needs medical help and your GP surgery is shut, you should first call NHS 111 – by dialling 111.

You will speak to one of the trained advisers who will assess your symptoms. If they decide that you need to see or speak to a nurse or GP, they will direct you to the East Surrey out of hours service. The service operates between Monday and Friday from 6.30pm to 8am, and over the weekend from Friday evening (6.30pm) to Monday morning (8am). During any public holidays, the service is available 24 hours.

What does this mean for me?

If you need medical assistance when your GP practice is closed and it is not a 999 emergency, you will only need to dial 111 to get the help you need from the most appropriate healthcare professional. If you are told by NHS 111 you should visit the East Surrey out of hours service, it will be easier for you to get to and you will receive the best possible care.

What is the difference between calling NHS 111 and 999?

You can dial 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website